FAQs

Answers to Our Most Commonly Asked Questions

Here are some of the most Frequently Asked Questions about the SWANsat™ System and our Subscriber Accounts.


Go to top.What is SWANsat™?

Click here to watch the PowerPoint slide show.

Please take about 7 minutes to watch this animated image file, taken from the
SWANsat™ PowerPoint slide show. It cycles 67 image frames in a continuous loop.
Or click here to watch the PowerPoint 2007 slide show in a new window.

 

Click here to view our coverage map. Then again, you're looking at it!!In a word, SWANsat™ is “Wi-Fi on steroids.” You know what a “Wi-Fi” network is. It’s a local-area network that you can log on to wirelessly from your laptop. They’re everywhere, but they have a very limited range. Some Wi-Fi networks only cover a store front. Others cover a few blocks. Some cities have a public Wi-Fi network that covers the whole town. Do you see a pattern of coverage growth here? What’s the next logical step?

Imagine a Super Wide Area Network that covers the globe from pole to pole. That’s SWANsat™.

You can’t sign up for SWANsat™ now. The satellites won’t launch until 2016. But when our SWANsat™ satellite services begin, the way you connect to the Internet, the way you watch movies and television, the way you connect to your friends and business by telephone and by fax, and much more than this — all will change forever. 

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Go to top.How Do I Join SWANsat?

You cannot enroll at this time. However, beginning just prior to launch (currently set for Summer of 2016) you will be able to subscribe to SWANsat services through one of your local cell phone providers. When your cell phone contract expires, you will be offered an upgrade that will replace your cell phone with a SWANsat-enabled handset. Your new handset will include cell phone capability, of course. But you will have the added capability of receiving W-band signals from the SWANsat constellation of satellites, including all the benefits that SWANsat's high-powered worldwide connectivity will provide.

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Go to top.Features of the Proposed SWANsat™ System

Click here to view a 
		PowerPoint slide show about the future of SWANsat and telecommunications.

The SWANsat™ satellite service will not begin until launch of the SWANsat™ satellites in 2014. When SWANsat™ satellite service begins, the SWANsat™ handset is expected to feature a USB 2 and firewire ports, in/out audio & video connections with a built-in 30 fps video camera, a Bluetooth™ wireless headset, and a built-in FM transmitter. It will provide our subscribers with unparalleled connectivity everywhere on the planet. How’s that for service? 

  • Free world-wide two-way voice communication services

  • Free long-distance with no international calling fees or tariffs

  • Free world-wide fax services, also on a non-tariff basis

  • Free audio teleconferencing services

  • Free video teleconferencing services (full-motion, 30 fps)

  • Free high speed internet access (>2 Megabit/second)

  • Free SSL Encrypted email with User Defined Spam Filtering

  • Free integrated SWANsite™ (web pages for individuals)

  • Free 5 gigabytes of email and file server storage

  • Free digital satellite video

  • Free home school educational and entertainment channels

  • DVD-quality video downloads for purchase or rental

  • Free CD-quality digital satellite radio

  • Transmission of your SWANsat™ audio to any FM radio within 40 feet of your SWANsat™ handset so you can listen through your car or home stereo system

  • Free secure, encrypted eMetro™ GPS location capabilities

  • Free world-wide secure, encrypted emergency locator services (e911)

  • Free interconnection to emergency rescue location anywhere on planet earth, except polar regions

  • Bluetooth™ compatible wireless headset for hands-free listening

Cost Benefits

Here is an idea of what you are probably paying now for your telecommunications services. The SWANsat™ satellite service estimate is less than half of what you are now paying.

Click to enlarge.

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Go to top.All about “World Codes”

Click here to view our coverage map. Then again, you're looking at it!!The SWANsat™ business model divides the globe into nine Subscriber Account Territories (SATs).  Each SAT has a World Code™, which functions in a manner similar to a telephone area code (for telephone calls placed in the USA and Canada) or a country code (for telephone calls placed anywhere in the world).  Here are the nine World Codes™:


 

World Code

Territory

        100
        200
       
300
        400
       
500
       
600
       
700
       
800
       
900

        India
        Asia, Australia & New Zealand, Oceania
       
North America  
       
Central & South American and the Caribbean
       
UK and Europe
       
Russia
       
The Middle East
       
China
       
Africa 

 

For specific countries within each World Code™ and/or SAT, click here.

When you reserve your Subscriber Account through your local cell phone carrier beginning in 2014, your account will be assigned to one of the World Codes based on where you live. If you have residences in more than one World Code™, you only need one primary World Code™ for the country in which you reside.  For example, if you sign up from the United States, you will be assigned a World Code™ that begins with “301”.

Here is an example of a complete Subscriber Account number:

301.1.8777926728.swan

Note that the Subscriber Account Number has the appearance of a US or Canadian telephone number, except that:

    1. It begins with one of our World Codes™.

    2. Its components are separated by the traditional Internet “dot” dividers.

    3. It ends in “.swan”.

Note that the “.swan” terminator will be used to log on to your account through the Internet AFTER the SWANsat™ satellites are launched and NOT before then. Also, note that the components in the Subscriber Account Number are grouped this way to help you remember your account number and to have an appearance similar to what you already know—your own phone number. (We already have enough account numbers to remember, don't you agree?)

World Code™  is claimed as a trademark by SWANsat Marketing, LLC, and is used with permission.

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Go to top.Do I need to have a cell phone to access SWANsat™ Services?  

No, but your SWANsat account will be serviced by your local cell phone carrier only. If you already have a working cell phone number, your local cell phone carrier will arrange for a SWANsat-enabled handset to replace the cell phone that you are using when you enroll in the SWANsat services through your cell phone service provider.

And best of all, if you have a cell phone with a SIMM chip, you will find that your cell phone's number is your SWANsat™ Subscriber Account Number, and your SIMM chip can be transferred to your SWANsat™ handset so that all of the phone numbers you have entered into your cell phone will work in your new SWANsat™ handset.

Note that not all cell phone carriers in the United States and Canada, or worldwide for that matter, will participate in the SWANsat services, or offer our SWANsat services as a re-branded option to you. You may have to request that your carrier become a SWANsat service provider. If your current cell phone carrier does not provide the re-branded SWANsat services that you want, your only option will be to switch to a carrier that has agreed to provide SWANsat-capable handsets to its subscribers.

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Go to top.How do I reserve my SWANsat™ Account?

Establish or maintain cellular telephone service with a  cell phone carrier that will agree to provide you with SWANsat satellite-enabled handsets. Note that we have not yet selected any cellular service providers to provide these services because our launch date will not be until December 22, 2014. But when we have selected a cellular service provider who will co-brand our SWANsat services, your SWANsat™ account number will be your cell phone number preceded by your SWANsat World Code™ and your international dialing prefix.

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Go to top.What is your refund policy?

How does "No questions asked" grab you? We will require all SWANsat service providers to replace your SWANsat satellite-enabled handset with a traditional cell phone handset if you are not satisfied with your SWANsat services. But since direct Internet access at speeds ranging from a minimum of 2 megabits per second and possibly as high as 150 megabits per second (using an optional signal booster), and will include VOIP-enabled telephony at no additional charge, we don't think you will ever want to go back to standard cellular service. After all, you probably have a DSL line or higher, don't you? Would you want to go back to a 56K modem? Not likely.

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Go to top.Can I get your cool SWAN logo on a T-shirt?

Yes! And on a baseball cap. And on a visor. And on a stainless steel travel mug. And on loads of other great SWANgear™. We can only ship to U.S. addresses, however, at this time. See our Company Store. We take all major credit cards. The SWANsat™ Company Store is managed by CafePress.com and your purchases are made through and shipped by CafePress.com.

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Go to top.Will SWANsat™ work with my AOL account?

Yes. And it will work with any other ISP. But when the SWANsat™ satellite services begin, since you will be able to access the Internet wirelessly from just about anywhere on the planet (try that with any other ISP!) at high speeds through the SWANsat™ handset (or through your laptop or desktop computer through a USB port connected to your handset or connected to a SWANsat™ PCMCIA-type plug-in), and since your SWANsat™ account already includes Internet access at speeds far higher than AOL or any other land-based Internet Service Provider, why would you want or need to have an account with any other ISP than a service provider who offers the SWANsat services?

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Go to top.Will I really be able to make phone calls on the SWANsat™ satellite system anywhere at any time for as long as I want?

Functionally, yes, and from anywhere on the planet through the SWANsat™ system from any SWANsat™ subscriber to any SWANsat™ subscriber. You will also be able to connect wirelessly to any landed or cellular telephone or fax line in any country. You will be able to do this wirelessly with the SWANsat™ service when our satellites are launched.

VOIP connections placed between SWANsat™ subscribers will be free of charge, 24 hours a day, 7 days a week, with no connection or air time charges. You can talk as long as you want; 24/7 calls will be a part of your SWANsat™ service.

We do not expect that there will be any additional charges for connecting through the SWANsat™ system down to land lines. It may be, however, that by the time the SWANsat™ system launches, there may be a small per-minute fee for connecting to the local Public Switched Telephone Networks (PSTN), just as Skype requires. But these issues deal more with the so-called "landing rights" that local countries and local telephone companies require. These fees are not imposed by SWANsat™. The governing laws and country-specific taxes, rules, and regulations in this area relate to phone calls, not to Internet connections. That's why satellite phone systems have to pay "landing rights" for services; they pass through the receiving country's PSTN.

The SWANsat™ system is not a phone system. And the audio portion of the SWANsat™ services aren't technically phone calls. Audio connections placed from your SWANsat™ handset are what is called a Voice Over Internet Protocol (VOIP) connection. Your voice or audio feed is converted into a digital file in real time and sent over the SWANsat™ network to your recipient, where the digital files are converted into audio so you can speak and hear with the person you are calling.

Your SWANsat™ audio connection never passes through a PSTN, except if it has to pass down to a land line. And "calls" made between SWANsat™ subscribers NEVER pass through any of the PSTN's anywhere on the planet. And all phone calls will be fully encrypted.

By the way, if you enter a SWANsat™ subscriber's number into your SWANsat™ handset, you can connect with audio only (like a phone call), with audio and video (in full color at 30 fps through the built-in video camera), or you can go directly to the subscriber's personal mySWANsite™ subscriber web page.  Cool! Remember, your SWANsat™ handset is not a phone. It will actually be a Personal Internet Terminal that fits in your hand and can connect to your computer, TV or audio system.

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Go to top.Will people be able to call me on my SWANsat™ handset no matter where I am?

Yes. They will call a toll-free number or a local access number that will direct their call through the SWANsat™ satellite system to your SWANsat™ handset no matter where the call originates from or what time of the day they call you, and no matter where you are at the time you receive your call. Oh, and by the way, who says the connection to you has to be by voice? A SWANsat™ subscriber can connect to you with his or her SWANsat™ handset by video, too.

And yes, you will be able to block unwanted "spam" calls to your SWANsat™ handset, just like you will be able to block unwanted spam emails to your inbox. Cool! Try that with your local or long distance phone service provider!

By the way, if you find the caller is an unwanted telemarketer, you can flag the incoming number with the built in "caller ID" service. Then you will never have to receive a call from that incoming number again. And if we find that a particular group of telemarketers are "spamming" our system, we will deal with them. Severely. In some cases, we may be able to collect damages which we will be happy to pass on to our affected subscribers.

And yes, there is a built-in vibrator alert for silent notification of incoming phone calls, email, or voice mail or video mail.

Oh, and there actually is an "off" button. Spend time with your spouse. And your kids. Go fishing. Play some golf. Smoke a cigar. Or a pipe. Maybe not in that order.

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Go to top.Do you have a telephone number and a “brick and mortar” location?

Of course. You can call us TOLL FREE from anywhere in the United States and Canada by calling any of these numbers:

1-866-SWANSAT (792-6728)

1-877-SWANSAT (792-6728)

1-888-SWANSAT (792-6728)

We also have a main sales and information number that is not toll free. It can be accessed by anyone from any telephone number anywhere in the world 24/7: That number in Cheyenne, Wyoming, is:

1.307.432.0600

We have an ever-growing number of sales offices worldwide. Send an email to sales@swansat.com for our current list. The locations of our server farms are not published, nor is the location of our Satellite Network Operations Center (SNOC). You can't visit them. Sorry.

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Go to top.OK, I'm convinced. How do I sign up for my own SWANsat™ account?

Unfortunately, you cannot sign up at this time. You will be able to sign up for SWANsat services through certain cellular service providers. We have not yet selected our co-branding partners at this time. Once we have identified the cell carriers who will agree to provide our SWANsat satellite-enabled handsets and services to you, you will be able to enroll for SWANsat services by clicking here. Please have your credit card ready when you log on.

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