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Answers to Our Most Commonly
Asked Questions
Here are some of the most
Frequently Asked Questions about the SWANsat™
System and our Subscriber Accounts.
Please take 3 minutes to watch
this animated image file, taken from the
SWANsat™
PowerPoint slide show. It cycles 34 image
frames in a continuous loop.
Or
click here to watch the actual slide show
in a new window.
In
a word, SWANsat™
is “Wi-Fi on steroids.” You know what a “Wi-Fi” network is. It’s a
local-area network that you can log on to wirelessly from your laptop.
They’re everywhere, but they have a very limited range. Some Wi-Fi networks
only cover a store front. Others cover a few blocks. Some cities have a
public Wi-Fi network that covers the whole town. Do you see a pattern of
coverage growth here? What’s the next logical step?
Imagine a Super Wide Area
Network that covers the globe from pole to pole. That’s SWANsat™.
You can’t sign up for SWANsat™
now. The satellites won’t launch until 2012. But when our SWANsat™
satellite services begin, the way you connect to the Internet, the way you
watch movies and television, the way you connect to your friends and
business by telephone and by fax, and much more than this — all will change
forever.
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How do I sign up?
Back to SWANsat™
Home Page
You cannot enroll at this time.
However, beginning just prior to launch (currently set for December 22,
2012) you will be able to subscribe to SWANsat services through one of your
local cell phone providers. When your cell phone contract expires, you will
be offered an upgrade that will replace your cell phone with a
SWANsat-enabled handset. Your new handset will include cell phone
capability, of course. But you will have the added capability of receiving
W-band signals from the SWANsat constellation of satellites, including all
the benefits that SWANsat's high-powered worldwide connectivity will
provide.
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How do I sign up?
Back to SWANsat™
Home Page

The SWANsat™
satellite service will not begin until launch of the SWANsat™
satellites in 2012. When SWANsat™
satellite service begins, the SWANsat™
handset is expected to feature a USB 2 and firewire ports, in/out audio &
video connections with a built-in 30 fps video camera, a Bluetooth™ wireless
headset, and a built-in FM transmitter. It will provide our subscribers with
unparalleled connectivity everywhere on the planet. How’s that for service?
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Free world-wide two-way
voice communication services
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Free long-distance with no
international calling fees or tariffs
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Free world-wide fax
services, also on a non-tariff basis
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Free audio
teleconferencing services
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Free video
teleconferencing services (full-motion, 30 fps)
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Free high speed internet
access (>2 Megabit/second)
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Free SSL Encrypted email
with User Defined Spam Filtering
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Free integrated
SWANsite™ (web pages for individuals)
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Free 5 gigabytes of
email and file server storage
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Free digital satellite
video
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Free home school
educational and entertainment channels
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DVD-quality video
downloads for purchase or rental
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Free CD-quality digital
satellite radio
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Transmission of your
SWANsat™ audio to any FM radio within 40 feet of your SWANsat™
handset so you can listen through your car or home stereo system
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Free secure, encrypted
eMetro™ GPS location capabilities
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Free world-wide secure,
encrypted emergency locator services (e911)
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Free interconnection to
emergency rescue location anywhere on planet earth, except polar
regions
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Bluetooth™ compatible
wireless headset for hands-free listening
Cost Benefits
Here is an idea of what you are
probably paying now for your telecommunications services. The SWANsat™
satellite service estimate is less than half of what you are now paying.

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How do I sign up?
Back to SWANsat™
Home Page
The
SWANsat™
business model divides the globe into nine Subscriber Account Territories
(SATs). Each SAT has a World Code™, which functions in a manner similar to
a telephone area code (for telephone calls placed in the USA and Canada) or
a country code (for telephone calls placed anywhere in the world). Here are
the nine World Codes™:
For specific countries within
each World Code™ and/or SAT,
click here.
When you reserve your Subscriber
Account through your local cell phone carrier beginning in 2012, your
account will be assigned to one of the World Codes based on where you
live. If you have residences in more than one World Code™, you only need one primary World Code™ for the country in which you reside. For
example, if you sign up from the United States, you will be assigned a World
Code™ that begins with “101”.
Here is an example of a complete
Subscriber Account number:
101.1.8777926728.swan
Note that the Subscriber Account
Number has the appearance of a US or Canadian telephone number, except that:
1. It begins with one of our
World Codes™.
2. Its components are
separated by the traditional Internet “dot” dividers.
3. It ends in “.swan”.
Note that the “.swan” terminator
will be used to log on to your account through the Internet AFTER the
SWANsat™
satellites are launched and NOT before then. Also, note that the components
in the Subscriber Account Number are grouped this way to help you remember
your account number and to have an appearance similar to what you already
know—your own phone number. (We already have enough account numbers to remember,
don't you agree?)
World Code™ is claimed as a
trademark by SWANsat Marketing, LLC, and is used with permission.
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How do I sign up?
Back to SWANsat™
Home Page
Do
I need to have a cell phone to access SWANsat™ Services?
No, but your SWANsat account
will be serviced by your local cell phone carrier only. If you
already have a working cell phone number, your local cell phone carrier will
arrange for a SWANsat-enabled handset to replace the cell phone that you are
using when you enroll in the SWANsat services through your cell phone
service provider.
And best of all, if you have a
cell phone with a SIMM chip, you will find that your cell phone's number
is your
SWANsat™
Subscriber Account Number, and your SIMM chip can be transferred to your SWANsat™
handset so that all of the phone numbers you have entered into your cell
phone will work in your new SWANsat™
handset.
Note that not all cell phone
carriers in the United States and Canada, or worldwide for that matter, will
participate in the SWANsat services, or offer our SWANsat services as a re-branded
option to you. You may have to request that your carrier become a SWANsat
service provider. If your current cell phone carrier does not provide
the re-branded SWANsat services that you want, your only option will be
to switch to a carrier that has agreed to provide SWANsat-capable handsets
to its subscribers.
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How do I sign up?
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Home Page
Establish or maintain cellular
telephone service with a cell phone carrier that will agree to provide
you with SWANsat satellite-enabled handsets.
Note that we have not yet
selected any cellular service providers to provide these services because
our launch date will not be until December 22, 2012.
But when we have
selected a cellular service provider who will co-brand our SWANsat services,
your SWANsat™ account number will be your cell phone number preceded by your
SWANsat World Code™ and your international dialing prefix.
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How do I sign up?
Back to SWANsat™
Home Page
What
is your refund policy?
How does "No questions asked"
grab you? We will require all SWANsat service providers to replace your
SWANsat satellite-enabled handset with a traditional cell phone handset if
you are not satisfied with your SWANsat services. But since direct Internet access at
speeds ranging from a minimum of 2 megabits per second and possibly as high
as 150 megabits per second (using an optional signal booster), and will
include VOIP-enabled telephony at no additional charge, we don't think you
will ever want to go back to standard cellular service.
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How do I sign up?
Back to SWANsat™
Home Page
Yes! And on a baseball cap. And
on a visor. And on a stainless steel travel mug. And on loads of other great
SWANgear™.
We can only ship to U.S. addresses, however, at this time. See our
Company Store. We take all major credit
cards. The SWANsat™
Company Store is managed by CafePress.com and your purchases are made
through and shipped by CafePress.com.
 Will
SWANsat™ work with my AOL account?
Yes. And it will work with any
other ISP. But when the SWANsat™
satellite services begin, since you will be able to access the Internet
wirelessly from just about anywhere on the planet (try that with any other
ISP!) at high speeds through the SWANsat™
handset (or through your laptop or desktop computer through a USB port
connected to your handset or connected to a SWANsat™
PCMCIA-type plug-in), and since your SWANsat™
account already includes Internet access at speeds far higher than AOL or
any other land-based Internet Service Provider, why
would you want or need to have an account with any other ISP than a service
provider who offers the SWANsat services?
Functionally, yes, and from
anywhere on the planet through the SWANsat™
system from any SWANsat™
subscriber to any SWANsat™
subscriber. You will also be able to connect wirelessly to any landed or
cellular telephone or
fax line in any country. You will be able to do this wirelessly with the
SWANsat™
service when our satellites are launched.
VOIP connections placed between
SWANsat™ subscribers will be free of charge, 24 hours a day, 7 days a week,
with no connection or air time charges. You can talk as long as you want;
24/7 calls will be a part of your SWANsat™ service.
We do not expect that there will
be any additional charges for connecting through the SWANsat™
system down to land lines. It may be, however, that by the time the SWANsat™
system launches, there may be a small per-minute fee for connecting to the
local Public Switched Telephone Networks (PSTN), just as Skype requires. But these
issues deal more with the so-called "landing rights" that local countries
and local telephone companies require. These fees are not imposed by SWANsat™.
The governing laws and country-specific taxes, rules, and regulations in
this area relate to phone calls, not to Internet connections. That's why
satellite phone systems have to pay "landing rights" for services; they pass
through the receiving country's PSTN.
The SWANsat™
system is not a phone system. And the audio portion of the SWANsat™
services aren't technically phone calls. Audio connections placed from your
SWANsat™
handset are what is called a Voice Over Internet Protocol
(VOIP) connection. Your voice or audio feed is converted into a digital file
in real time and sent over the SWANsat™
network to your recipient, where the digital files are converted into audio
so you can speak and hear with the person you are calling.
Your SWANsat™
audio connection never passes through a PSTN, except if it has to pass down
to a land line. And "calls" made between SWANsat™
subscribers NEVER pass through any of the PSTN's anywhere on the planet. And
all phone calls will be fully encrypted, just as all calls placed through
Skype are fully encrypted now. That's one of the reasons we like Skype so
much! And, no, we don't get a dime in referral fees from Skype for sending
you to them.
By the way, if you enter a
SWANsat™
subscriber's number into your SWANsat™
handset, you can connect with audio only (like a phone call), with audio and
video (in full color at 30 fps through the built-in video camera), or you
can go directly to the subscriber's personal mySWANsite™ subscriber
web page. Cool! Remember, your SWANsat™
handset is not a phone. It will actually be a Personal Internet Terminal
that fits in your hand and can connect to your computer, TV or audio system.
One
other thing—you don't have to wait start using VoIP today! You can do this
right now from your "hard wired" Internet connection at your desk or through
your Wi-Fi enabled laptop computer if you sign up for a
free Skype account, although
at present you'll pay a small per-minute connection fee to connect your
Skype call to the local public switched network or to record messages. But
all of your outgoing VOIP calls to SKYPE accounts are free, world-wide! And
the sound quality will astonish you. Your Skype calls sound like you are
listening to a CD! You will not believe what you are hearing.
 Yes.
They will call a toll-free number or a local access number that will direct
their call through the SWANsat™
satellite system to your SWANsat™
handset no matter where the call originates from or what time of the day
they call you, and no matter where you are at the time you receive your
call. Oh, and by the way, who says the connection to you has to be by voice?
A SWANsat™
subscriber can connect to you with his or her SWANsat™
handset by video, too.
And yes, you will be able to
block unwanted "spam" calls to your SWANsat™
handset, just like you will be able to block unwanted spam emails to your
inbox. Cool! Try that with your local or long distance phone service
provider!
By the way, if you find the
caller is an unwanted telemarketer, you can flag the incoming number with
the built in "caller ID" service. Then you will never have to receive a call
from that incoming number again. And if we find that a particular group of
telemarketers are "spamming" our system, we will deal with them. Severely.
In some cases, we may be able to collect damages which we will be happy to
pass on to our affected subscribers.
And yes, there is a built-in
vibrator alert for silent notification of incoming phone calls, email, or
voice mail or video mail.
Oh, and there actually is an
"off" button. Spend time with your spouse. And your kids. Go fishing. Play
some golf. Smoke a cigar. Or a pipe. Maybe not in that order.
Of course. You can call us
TOLL FREE from anywhere in the United States and Canada by calling any
of these numbers:
1-866-SWANSAT (792-6728)
1-877-SWANSAT (792-6728)
1-888-SWANSAT (792-6728)
We also have a main sales and
information number that is not toll free. It can be accessed by anyone from
any telephone number anywhere in the world 24/7: That number in Cheyenne,
Wyoming, is:
1.307.432.0600
We have an ever-growing number
of sales offices worldwide. Send an email to
sales@swansat.com
for our current list. The locations of our server farms are not published,
nor is the location of our Satellite Network Operations Center (SNOC). You
can't visit them. Sorry.
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How do I sign up?
Back to SWANsat Home Page
Unfortunately, you cannot sign up at this time. You will be able to sign up
for SWANsat services through certain cellular service providers. We have not
yet selected our co-branding partners at this time. Once we have identified
the cell carriers who will agree to provide our SWANsat satellite-enabled
handsets and services to you, you will be able to enroll for SWANsat
services by
clicking here. Please have your credit
card ready when you log on.
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